Policies

PreTEA is committed to providing high-quality products and educational content. Please review the following policies carefully before completing your purchase.

DIGITAL PRODUCTS POLICY

All digital products, including courses, downloads, and educational content, are delivered electronically.

Due to the nature of digital products:

• All digital sales are final

• No refunds, returns, or exchanges are offered

• Access is granted upon successful purchase

Digital content is for individual use only and may not be shared, reproduced, or resold.

PHYSICAL PRODUCTS POLICY

All physical products are subject to availability and processing times listed on each product page.

• Processing times may vary

• Shipping timelines begin after processing is complete

• PreTEA is not responsible for delays caused by carriers

Due to hygiene and quality control standards:

• All physical product sales are final

• No returns or exchanges are accepted

SHIPPING POLICY

Shipping fees and delivery timelines are calculated at checkout.

PreTEA is not responsible for:

• Lost or stolen packages after delivery confirmation

• Incorrect addresses entered at checkout

Please ensure all shipping details are accurate before completing your order.

ORDER ISSUES

If you experience an issue with your order, please contact us within 48 hours of delivery (physical products) or purchase (digital products).

Include your order number for faster assistance.

INTELLECTUAL PROPERTY

All content, designs, videos, and materials associated with PreTEA are protected by intellectual property laws.

Unauthorized reproduction, distribution, or resale of PreTEA content is strictly prohibited.

POLICY UPDATES

PreTEA reserves the right to update or modify these policies at any time without prior notice. Updates will be reflected on this page.

Contact information:

If you would like to contact us to understand more about this Policy or wish to contact us concerning any matter relating to individual rights and your Personal Information, you may send an email to hello@pretea.shop.