Frequently asked questions

How do I access my digital purchases?

Digital products are delivered via email immediately after purchase. Please ensure you enter the correct email address at checkout.

Do you offer refunds or exchanges?

Due to the digital nature of our educational content and the hygiene standards associated with physical products, all sales are final.

How long does it take to receive my order?

Processing times vary by product and will be clearly noted on each product page. Shipping timelines begin once processing is complete.

Can I share or resell digital content?

No. All digital products are for individual use only and may not be shared, redistributed, or resold.

What if I entered the wrong email at checkout?

Please contact us as soon as possible with your order details so we can assist.

Who can I contact for support?

For general inquiries or order-related questions, please use the contact form linked in the footer.

Will more products or courses be added?

Yes. PreTEA is an evolving brand, and new offerings may be released periodically.